If we need to suspend your account, we’ll keep in touch with you every step of the way and aim to resume your account as quickly as possible. We might need some more info from you to do this. If we do, we’ll contact you.

Usually the quickest way of resuming your account is to send us the information we’ve asked for. If the situation is more serious, we may be instructed to suspend an account permanently. We will only ever permanently suspend your account when we’re absolutely certain it’s the right thing to do, or when we’re required to by law. 

For more information, see our terms and conditions.

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