See our help article “How do I use and transfer money between my two accounts?”
Railsbank issued debit cards are not yet available. We appreciate that this may be frustrating - we expect to be able to issue virtual cards for your Railsbank account in early October. When virtual cards are available we will let you know via the ANNA Money app.
We expect to be able to issue physical debit cards for your Railsbank account by the beginning of November. When these are available we will message you in the ANNA Money app and ask you to confirm your delivery address hasn’t changed.
If you’re a new ANNA customer, joining on or after 3 September 2020, we’ll let you know in the ANNA app as soon as your debit card is ready to be dispatched.